Shipping & Returns

Returns Policy

You may return or exchange most new, unopened items within 30 days of delivery for a full refund. An RMA is required for all returns. Please contact us using the link below prior to returning shipment for instructions. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Additional Conditions:

  • Specials and altered-product orders are non-cancelable, nonrefundable, and nonreturnable.
  • Items returned for credit may be subject to a restocking fee.
  • No returns will be accepted without a return material authorization number (RMA). All package(s) should be unopened
  • Returns not accepted after 10 business days of authorization.
  • Items Sold in Serial(s) Or Lot(s) can not be returned once item bag has been opened.
  • All claims for shortages and defective material must be made no later than 14 days of receipt.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Most orders are shipped within 24 hours after your order is processed. Orders are processed Monday through Friday during normal business hours 8am - 5pm. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.